Abuse Policy
Last Updated: November 12, 2025
eSetu Solutions Pvt. Ltd. ("eSetu", "we", "us", or "our") is committed to maintaining a safe and professional environment for all users. This Abuse Policy outlines prohibited activities and our procedures for handling abuse reports.
1. Prohibited Activities
The following activities are strictly prohibited on our platform:
- Illegal Content: Any content that violates applicable laws or regulations.
- Spam and Unsolicited Communications: Sending unsolicited emails, messages, or communications.
- Malware and Phishing: Distributing viruses, worms, or engaging in phishing activities.
- Network Abuse: Unauthorized access, interference, or disruption of our services or networks.
- Impersonation: Pretending to be someone else or misrepresenting your affiliation.
- Harassment: Any form of harassment, threats, or abusive behavior.
- Intellectual Property Violations: Infringing on copyrights, trademarks, or other intellectual property rights.
2. Reporting Abuse
If you believe you've encountered any form of abuse related to our services, please report it immediately to our Abuse Team at abuse@esetu.in. Include the following information in your report:
- Your contact information
- Description of the abusive activity
- Relevant dates and times
- Any supporting evidence (screenshots, email headers, etc.)
- URLs or account information related to the abuse
3. Our Response to Abuse Reports
Upon receiving an abuse report, we will:
- Acknowledge receipt of your report within 24 hours
- Investigate the reported issue thoroughly
- Take appropriate action based on our findings
- Notify you of the outcome, where appropriate
4. Consequences of Violation
Violations of this policy may result in one or more of the following actions:
- Warning and request for immediate compliance
- Temporary suspension of services
- Permanent termination of services
- Legal action, if necessary
- Reporting to appropriate authorities
5. False Reports
Knowingly submitting false or misleading abuse reports is itself a violation of this policy and may result in suspension or termination of your account.
6. Policy Updates
We may update this Abuse Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised.
7. Contact Us
For any questions about this policy or to report abuse, please contact us at abuse@esetu.in.